For items stored in our U.S. Distribution center:
- Next Day Delivery and Saturday Delivery are available.
- Standard Shipping and Express Shipping times are shorter.
- Check availability on item page.
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.
You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center.
For security reasons, Chloé online purchases will require a signature upon delivery.
Our warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
In the event that your order has been delivered to a boutique that has since closed due to the current global situation regarding the Covid-19 epidemic, please be assured that all completed orders will remain in boutique and will be made available for pick-up in the 15 days following the reopening of the boutique.
Chloé offers you the possibility to pick up for free in a boutique the items you ordered online.
During the checkout process select “Pick up in boutique” and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.
In order to pick up your order, you will need to bring with you:
- A valid ID
- The shipping confirmation email (printed or on a mobile device).
If someone is collecting an order on your behalf, they must bring:
- A copy of your valid ID
- A valid ID of the person collecting
- The shipping confirmation email (printed or on a mobile device)
- Letter of authorization.
If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.